Firstly a big HAPPY BIRTHDAY to my sister Bec for tomorrow! Hope you are reading this in case I actually forget on the day :)
So about two months ago we were looking to get a new website for Grace's Goodies. We had been using a simple one for about 12 months but really wanted to upgrade to a new one where we could offer our products for sale and show what we were all about.
I spent a few days researching and emailing and was even more confused than when I started. Then I had an epiphany! I remembered a fantastic web designer that we had used to do a template for us when we started selling on Oztion. Her name is Gayle Wilson - Ideas Woman and she is just fantastic!
I searched through my emails for her address and within hours of contacting her, she was back to me with answers and ideas and I just knew I was onto a good thing (actually 3 days later I was still waiting for replies form some of the other people I had contacted - silly people)
We told Gayle what our likes and dislikes were, what we wanted from our site and put our trust in her capable hands. I checked my emails literally every half an hour waiting for our mock-up to arrive and when it did we were just so excited and pleased with the result. You can see it here. She had created a website and shopping cart for us and a short time later we were adding our products in. We also had a logo created, and at the moment she is doing us a banner for linking sites and emails.
Just goes to show the value of customer service and speedy response to emails does for business. If I had heard from the others before I thought of Gayle, it would have been too late! Something I will remember forever while we are starting out this new web store of ours!
We have used the logo for our new business cards and jewellery tags which I will show you this week. We are doing so many exciting things at the moment but I really need to upload a couple of items into the store!